Terms and Conditions

Who is responsible for your data?

Information about the responsible company and contact details on the back of the card.

What is the purpose of collecting your personal data?

We collect and process the information you provide to respond to questions submitted through our contact forms and comments.
We send you information of interest through our communication channels.
We manage your participation in the loyalty program and personalize your customer experience.

What is the legal basis for processing your data?

Execution of the subscription contract to send you relevant information.
Obtaining your consent to respond to your inquiries.

Please note that you are not obligated to give your consent, but without it, we cannot provide our service or accept your registration on the platform.

What are your rights regarding your personal data?

Right to request access to your personal data.
Right to request rectification or deletion.
Right to request the erasure of your data.
Right to request the restriction of processing.
Right to object to processing.
Right to data portability.

To exercise your rights, send an email to our contact address specifying the reason for your request.

Withdrawal of Consent

You may withdraw your consent at any time without affecting the lawfulness of processing based on prior consent.

Complaints

You can file a complaint with the Spanish Data Protection Agency if you are not satisfied with the exercise of your rights.

Use of the loyalty card

The card is personal and non-transferable. Improper use may result in the cancellation of the program and accumulated benefits.

Program operation

The program is based on the accumulation of points or stamps, as defined by the merchant, which can be redeemed for benefits such as discounts, free products, or other rewards defined by the merchant.

Validity and modifications

The program may be modified or canceled by the merchant or the Fidelio platform at any time. Changes will be communicated through the merchant's official channels.

Updates

We reserve the right to update these terms and conditions as necessary.